What payment methods are accepted?

We accept major credit cards, including Visa, MasterCard, and American Express. Some locations may also accept debit cards and other payment methods. Please check the specific location's payment policy.

How do I pay for my car hire?

You make a prepayment online at the time of booking and receive a confirmation. The rest of the hire cost is paid upon arrival at the collection point.

Are there any hidden fees?

We strive to be transparent with our pricing. All mandatory fees and charges are disclosed during the booking process. Optional services and additional cover are clearly outlined, so you can make informed choices.

How is the hire rate calculated?

The hire rate is calculated based on factors such as the type of vehicle, hire duration, collection and return locations, and any additional services or cover selected.

Booking with RentyCars is quick and straightforward:

1. Search: Enter your desired location, dates, and car preferences on our website.
2. Select: Choose from a wide range of options provided by our trusted partners.
3. Reserve: Pay a small prepayment online to confirm your booking.
4. Confirmation: Receive a booking confirmation email with details about your hire.
5. Collection: Pay the remaining amount at the collection point and enjoy your journey!

To hire a car through RentyCars, you must meet the following requirements:

1. Minimum Age: Drivers must be at least 21 years old (varies by provider and vehicle category).
2. Driving Licence: A valid driving licence held for at least 12 months. An International Driving Permit may be required for certain destinations.
3. Identification: A valid passport or government-issued ID.
4. Credit Card: A credit card in the driver's name for the security deposit at collection (debit cards may not be accepted by all providers).

Once you have collected your hire car:

• Inspect the Car: Check for any pre-existing damage and ensure it's recorded on the hire agreement.
• Keep Documents Handy: Carry your hire agreement, driving licence, and insurance details with you.
• Return Guidelines: Follow the agreed return time and location to avoid additional charges.
• Need Help? Contact us at support@rentycars.com for any issues during your hire.

RentyCars offers a premium level of cover for your peace of mind:

1. Standard Protection (what’s already included in the price): Typically includes Collision Damage Waiver (CDW) and Theft Protection. However, you may still be responsible for an excess fee in case of damage or theft.
2. Full Protection: An optional cover that eliminates the excess and includes protection for tyres, windows, and undercarriage damage.

You can select Full Protection during the booking process for an additional fee. Make sure to check our Terms and Conditions.

Our local car hire providers’ policies include:

• Fuel Policy: Providers may offer full-to-full, full-to-empty, or pre-purchase fuel policies. Check your hire agreement for details.
• Mileage: Hire cars may come with unlimited mileage or a mileage cap. Additional fees apply for exceeding the cap.
• Cross-Border Travel: Inform the hire provider if you plan to travel across borders, as additional fees or restrictions may apply.

For more details, refer to your provider's specific terms and conditions included in your confirmation email.

RentyCars offers Booking Credit as a flexible payment option for frequent customers:

• What is it? Preload funds into your account to use for future bookings.
• Benefits: Faster checkout, exclusive discounts, and no prepayment fees.
• Refunds: Unused booking credit is refundable at any time upon request.

Manage your booking credit directly through your RentyCars account dashboard.

For further assistance, please feel free to contact us via chat, email, or phone. We're here to help!