Terms & Conditions

• Company and Website
  N.S. Kavuria Trading LTD, registered in Cyprus (Reg. No. 394289, VAT No. 10394289D), operates RentyCars (hereinafter referred to as 'the Company' or 'we'), providing car hire services via our website, www.rentycars.com (hereinafter referred to as 'the Website'). These Terms and Conditions (hereinafter 'Terms') apply to all services offered through the Website. By using our services, you (the 'Customer') agree to these Terms. If you do not accept these Terms, please refrain from using our services.
• Booking Confirmation and Agreement Formation
  By selecting a car on the Website, entering payment details, and confirming payment, the Customer enters a Booking Agreement with the Company. The Agreement is valid only upon successful payment and confirmation by the selected hire provider. Following confirmation, the Company will issue a Voucher via email, which must be presented at collection. The Voucher indicates that the Customer has completed the booking and paid for the Company's services.
• Reservation System
  The Company operates as a car hire intermediary. We provide car hire options from various providers and manage the booking process between the Customer and the hire provider, but we do not directly own or operate the vehicles.
• Customer Obligations
  By entering this Agreement, the Customer agrees to review and accept all Terms and Conditions, including the hire conditions specific to the hire provider. Any questions regarding these Terms should be directed to support@rentycars.com before confirming a booking.

• Booking Requirements and Car Class
  The Website allows the Customer to choose from various vehicle classes. Unless otherwise stated, a specific car model cannot be guaranteed. Photos shown on the Website are for reference only, and the hire provider will supply a car from the selected class or a similar or higher category.
• Booking Confirmation
  Once the hire provider confirms availability, the Company will charge the payment method provided by the Customer and send a Voucher via email, completing the booking process. If the selected car is unavailable, the Company will suggest alternatives or, if none are acceptable, process a refund.
• Driver Requirements
  The Customer must meet the hire provider’s requirements, including age and driving licence conditions, which vary per provider. The Company is not liable if the Customer fails to meet these requirements at collection.
• Additional Requests
  Requests for optional extras, such as GPS, child seats, cross-border travel permissions, or different collection/return locations, should be submitted at the time of booking via email or the website’s live chat. The availability of these extras depends on the hire provider.
• Booking Status and Details
  The Customer can view their booking status, booking credit balance, and specific booking details in the 'My Booking' section of the Website.

• Accepted Payment Methods
  The Website accepts credit/debit cards and PayPal. Payment types accepted by the hire provider may vary and should be verified by the Customer in advance, as some providers only accept specific methods.
• Payment Types
  The payment type available will depend on the hire provider's terms:
  
  • Partial Prepayment: A portion of the booking cost is paid to the Company at the time of booking, with the remainder due at collection.
  • Full Prepayment: The total hire and service fees are paid to the Company at the time of booking.
  • Pay on Arrival: Payment is made in full directly to the hire provider at collection.
• Pricing and Currencies
  Hire prices are displayed in EUR, USD, CAD, and GBP, with optional currency conversion available on the Website. For Full Prepayment bookings, conversion rates set by the European Central Bank are used.
• Security Deposit
  The hire provider may require a security deposit to be held on the main driver’s credit card at collection to cover potential damages, violations, or additional costs. The deposit is usually released within 3 weeks of the end of the hire period, provided no additional charges apply.
• Currency Exchange and Conversion Fees
  Payments are made in the local currency of the collection location. Currency conversion rates and fees may apply, depending on the Customer’s card provider. The Company is not responsible for discrepancies due to exchange rates or conversion fees.

• Modification Requests
  Modifications, including date changes, car class adjustments, or personal details, may be requested through the 'My Booking' section up to 48 hours before collection. Modification requests are subject to availability, and any resulting change in the hire rate will be reflected in the updated booking.
• Confirmation of Changes
  Modifications are confirmed only upon written verification from RentyCars.com. The Company is not responsible for modifications requested directly with the hire provider.

• Cancellation by Customer
  Cancellations made more than 48 hours before collection are eligible for a Booking Credit refund. For cancellations within 48 hours, only the cost of Full Protection (if purchased) is refunded.
• Booking Credit
  Booking Credit is valid for three years and can be applied to any new booking on the Website. A cash refund is not available for Booking Credit, except within one year of issuance, for the amount originally paid.
• No-Show Policy
  Failure to arrive at collection without notice (no-show) voids eligibility for a refund, and an additional no-show fee may apply. The following scenarios constitute a no-show:
  
  • Late arrival without prior notification.
  • Failure to present required documentation.
  • Inability to provide a valid payment method or security deposit.
  • Denial of hire due to blacklist status or intoxication.

• Documentation Requirements
  At collection, the Customer must present the following original documents (not copies):
  
  • Voucher (printed or electronic)
  • Valid driving licence (an International Driving Permit may be required)
  • Passport or national ID card
  • Credit card in the main driver’s name with sufficient funds for the security deposit
  • Any additional documents as specified in the Voucher
• Hire Agreement Review
  The Customer is responsible for reviewing the hire agreement with the provider at collection and agreeing to all terms before signing. RentyCars.com is not liable for disputes arising from a failure to comply with the provider's terms.

• Cover Overview
  Full Protection is an optional service covering the Customer’s excess in cases of damage or theft up to a specified limit. Full Protection is not an insurance product, nor does it replace the Collision Damage Waiver (CDW) provided by the hire provider.
• Cover Exclusions
  Full Protection does not apply to damages resulting from illegal activity, personal possessions, vehicle interiors, or mechanical failures. It also excludes hotel expenses, cleaning costs, and third-party damages.
• Claims Process
  To receive reimbursement under Full Protection, the Customer must submit a claim within 28 days of the vehicle's return through My Booking, or contact our Customer Support Department at support@rentycars.com, including all required documentation (e.g., hire agreement, incident report, invoices, bank statements).

The Last-Minute Cancellation product provides flexibility for customers who may need to cancel their reservation close to the scheduled collection time. By purchasing Last-Minute Cancellation, the Customer is entitled to:

• Cancellation Flexibility: Cancel the booking and receive a full refund up to one hour before the scheduled collection time.
• No-Show Fee Protection: Protection against the no-show fee, should the Customer need to cancel at the last minute or fail to arrive at the designated collection time.

The Roadside Support product offers enhanced support to Customers in the event of a car breakdown or mechanical issue. This service includes:

• Special Assistance: Access to immediate assistance through our roadside support team, ensuring a quicker and more reliable response in cases of vehicle breakdown.

• Governing Law
  These Terms are governed by the laws of Cyprus. The courts of Cyprus have exclusive jurisdiction over disputes arising from or relating to these Terms.

• Privacy Compliance
  RentyCars.com complies with the EU General Data Protection Regulation (GDPR). Personal data collected is used solely to facilitate car hire services and may be shared with hire providers as necessary. For comprehensive details, please refer to our Privacy Policy.
• Data Usage and Communication
  Personal data provided by the Customer will be used to confirm bookings, manage customer enquiries, and inform the Customer of important changes.