Privacy Policy

1.1. Bookings

To provide car rental services, we collect and share your personal data with our rental partners, including your:

• Personal Information: Name, surname, date of birth, telephone number, email address, and country of residence.
• Booking Information: Rental details (e.g., booking dates, car details) necessary for fulfilling the rental service.
• Contact Information: Used to clarify any issues related to your booking and send you booking details or voucher(s) via email.

1.2. Payment Details

Your payment information is used to:

• Block and collect the required funds for your booking, including prepayments and security fees, where applicable.
• Cover potential fees, such as no-show fees, on behalf of our partners if you do not arrive as scheduled.
• Handle adjustments, such as increased costs for upgraded vehicles or services.

1.3. Marketing Communications

We may send you occasional promotional emails about car rental deals and services.

• Opt-in and Opt-out: You can choose to receive or decline these emails during booking, or unsubscribe at any time using the link at the bottom of each email.

1.4. Statistics and Market Research

We use your personal data (name, surname, birth date, booking details, and history) to conduct research on customer behaviour and to improve our services.

1.5. Website Visits

Our web server automatically recognizes each visitor's domain or email address and keeps records for those who contact us. Data such as name, address, and phone number is stored if you register in our system.

1.6. Personal Account Management

Creating an account on RentyCars.com enables you to manage bookings, access special offers, and personalise settings. Account data includes the first name, last name, and email address provided during booking or from third-party login providers (e.g., Facebook, Google, Apple).

1.7. Booking Credits

To reward your loyalty, we may issue Booking Credits, managed through the email associated with your account or booking.

3.1. With Rental Suppliers

Your data is shared with rental partners to complete bookings.

3.2. With Service Providers

To facilitate our services, we may share your data with third-party providers, such as:

• Database software providers
• Data centre maintenance or cloud computing providers
• Direct marketing or market research providers
  These providers process data strictly following our instructions and cannot use it for any other purpose.

3.3. Legal Requirements

We may disclose your information to authorities (e.g., police) as required by law or for regulatory reasons.

• Access and Correction: Request details and corrections of personal data we hold.
• Withdraw Consent: Revoke consent for marketing or other consent-based processing.
• Object or Restrict Processing: Limit or object to processing based on legitimate interests, which may impact service availability.
• Request Data Deletion: Request data removal if legally permissible.
• Data Portability: Obtain a copy of your data in an accessible format or request its transfer to another entity.

Types of Cookies We Use:

Essential Cookies

These cookies are necessary for the website to function properly. They enable core features like navigation, booking management, and account access.

• Purpose: Ensures functionality of the site and provides access to essential services.
• Legal Basis: Legitimate interest in delivering the core functionality of the platform.
• Data Retention: Stored only during your session or until their purpose is fulfilled.

Performance Cookies:

These cookies collect anonymous information about how users interact with our website. This includes data on visited pages, time spent on the site, and errors encountered.

• Purpose: Helps us analyze and improve website performance.
• Legal Basis: Legitimate interest in service improvement and quality monitoring.
• Data Retention: Retained for up to 24 months for analytical purposes.

Functional Cookies:

These cookies remember your preferences (e.g., language settings, login details) to enhance your experience.

• Purpose: Simplifies and personalizes user interactions.
• Legal Basis: Legitimate interest in improving usability and convenience.
• Data Retention: Retained for the duration of your interaction or until cleared.

Advertising Cookies:

These cookies track your browsing behavior to deliver targeted advertisements and measure ad campaign effectiveness.

• Purpose: Provides relevant offers and promotes car rental deals.
• Legal Basis: Processing based on your consent.
• Data Retention: Retained as long as your consent remains valid, with a maximum duration of 12 months.